F . A . Q .

Here are some common questions we get asked.

Getting
Started
How long does it take to get my order?

Our typical turnaround is 3-4 working days but can print sooner depending on workload, just let us know of any deadlines!

How do I place an order?

You can browse our products online and add anything you’re interested in to your basket. Alternatively, feel free to email us with the details of what you’d like printed and attach any artwork files. You’re also welcome to give us a call or drop by our office – we’re always happy to help in person.

Can I collect my order in person?

Yes, just come into our office and give us your name / company the order was ordered with

Can someone else collect my order on my behalf?

Yes, as long as they have the name / company the order was ordered with and also payment in hand if not paid beforehand

What is your minimum order quantity?

Our minimum order quantity will depend on the item, feel free to ask!

We do have a minimum charge which is £5

Will I get notified once my order is ready?

Yes, we will send an email or give you a call as soon as your order is ready

Artwork & Design

Can you help me design my artwork?

Yes, we have an in house designer who has many years of experience! 

My file is too big to email - how do I send it?

You can send big files via WeTransfer.com or TransferNow.com

What file types do you accept?

We accept PDF, JPEG, and SVG files.
Vector files (SVG) are ideal for logos and designs that need to stay sharp at any size.
For best results, send print ready PDFs with crop marks and bleed where needed.

What resolution should my files be?

Your files should be at 300 DPI for clear, high quality printing.
Low resolution images (like 72 DPI) may print blurry or pixelated.

Check out this blog page on artwork explained – https://theprintingworks.co.uk/artwork-explained/

How big should my file be?

There’s no exact size, but most print ready files are at least 1–5 MB.
If your file is only a few KB (kilobytes), it’s probably too low quality for printing.
For large posters or high detail designs, files may be 10–50 MB or more.

What's the difference between CMYK and RGB?

CMYK is used for printing, and RGB is used for screens.
CMYK (Cyan, Magenta, Yellow, Black) is how printers mix colours with ink.
RGB (Red, Green, Blue) is how screens display colours with light.
If you send an RGB file, the colours might look different when printed — we recommend using CMYK for best results.

Check out this blog page for artwork explained – https://theprintingworks.co.uk/artwork-explained/

What is 'bleed' and do I need to include it?

Bleed is a small border (usually 3mm) around your design that gets trimmed off after printing.
It ensures your artwork goes right to the edge without any white borders.
Yes — if your design has colour or images to the edge, you should include bleed in your file.

Check out this blog page on artwork explained – https://theprintingworks.co.uk/artwork-explained/

Garment Printing

Can you print on garments I supply?

Of course! Just send us an email or pop into our office and we can give you a price.

What types of garment print do you offer?

We offer one colour vinyl and full colour printed vinyl, both applied using heat press. We also provide dye sublimation printing, ideal for polyester garments.

What's the best fabric for printing?

Cotton works best for vinyl and heat transfers. Polyester is required for dye sublimation.

Is there a minimum order for garment printing?

We can print single items or bulk orders – no minimum required.

Do you print on all types of clothing?

We print on t-shirts, hoodies, vests, tote bags, workwear, and more – ask us if you’re unsure!

Finishing & Extras

Do you offer lamination, foiling, or embossing?

Yes, we offer gloss and matt lamination. Foiling and embossing are available on request – contact us for options and pricing.

Can I get folded, creased, or perforated prints?

Absolutely. We can fold, crease, or perforate your prints depending on the product and paper type.

Do you offer hole punching or binding?

Yes, we offer hole punching, stapling, and basic binding for booklets or documents.

Do you offer a sample before printing a full batch?

Yes – we can provide a printed sample for a charge so you can check the quality before placing a full order.

Opening Hours & Contact

What are your opening hours?

We are open Monday-Thursday 8.30am – 5pm / Friday 8.30am – 4pm / Weekends we are closed

Where are you located?

Our address is The Printing Works – Unit 41, Sir Frank Whittle Business Centre, Great Central Way, Rugby, CV21 3XH.

Our location is presented on a map in our footer

For any other questions, please email us at info@theprintingworks.co.uk or call us on 01788 543700